'The Role of Department Stores in Megacities'

11.45 :

Registration Desk opens / Welcome Coffee & Tea in Foyer

13.00 :

Welcome & Opening

Mr Ken Akamatsu, Chairman of Japan Department Stores Association & Chairman of Isetan Mitsukoshi Holdings, Japan
Mr Tatsuya Yoshimoto, President of Daimaru-Matsuzakaya, Japan
Mr Paolo de Cesare, Chairman & CEO of Printemps, France & IGDS President

13.10 :

Session 1 - 'The Cities of Tomorrow'

  • ‘Granular Growth Through Cities’
    Ms Naomi Yamakawa & Mr Jean-Baptiste Coumau, Partners at McKinsey & Co, Japan
  • ‘Becoming World's Most Entertaining Department Store’
    Mr Naoya Araki, President of Hankyu Hanshin Department Stores, Japan
14.10 :

Session 2 - 'Customers' Lives'

  • ‘Key Findings of the Eighth Triennial Thematic Survey’
    Ms Motoko Matsushita, Director & Mr Hiroyuki Takagi, Research Director at Nomura Research Institute, Japan
  • ‘Onitsuka Tiger Marketing Strategy’
    Mr Motoi Oyama, Chairman & CEO, Representative Director of Asics, Japan
15.00 :

Refreshment Break

15.40 :
  • 'A Culture of Purpose'
    Mr Marco Bizzarri, President & CEO of Gucci, Italy in discussion with Dr Robert Campbell, Director-General of the National Institute of Japanese Literature, Japan.
16.10 :

Session 3 - 'Service & Hospitality'

  • ‘Where Heritage Meets Innovation and Emotion'
    Mr Peter Camille Borer, COO of The Peninsula Hotels, Hong Kong
  • 'The Future of Luxury Retail'
    Mr Mario Grauso, President of Holt Renfrew, Canada
17.15 :

Closing Day 1

18.30 :

Official Dinner & Award Ceremony
Followed by After-Dinner Drinks


'The Role of Department Stores in Megacities'

07.00 :

Registration opens / Coffe & Tea in Foyer

08.00 :

Welcome Remarks

08.05 :
  • ‘Reengineering the Department Store in a Post-Digital World?'
    Mr Doug Stephens, Retail Futurist of Retail Prophet, Canada
08.35 :

Session 4 - ‘Sustainability, Building a Community’

. Ms Yuwadee Chirathivat, Chairwoman of Central Department Store, Thailand
. Ms Laura Puricelli, Director at PwC Italy
. Mr Kei Suzuki, Director & Executive Officer of MUJI / Ryohin Keikaku, Japan
. Mr Tatsuya Yoshimoto, President of Daimaru-Matsuzakaya, Japan

Roundtable moderated by Ms Yuki Isogai, International Development Sustainability Partner at PwC Japan

09.20 :

Session 5 - 'Footfall & Traffic to Department Stores'

  • 'International Shoppers: A Growth Driver for Department Stores’
    Mr Greg Gelhaus, CEO Asia Pacific of Global Blue, Singapore
  • ‘Social Retail’
    Ms Astrid Klein & Mr Mark Dytham, Founders and Architects of Klein Dytham Architecture, Japan
10.20 :

Refreshment Break

10.50 :

Session 6 - 'Town Square Strategies'

  • ‘David Jones: Renovation and Innovation’
    Mr Ian Moir, CEO of David Jones, Australia
  • ‘The Art of Kizuna: Empathy’
    Mr Masao Ariga, President of Hermès Japon, Japan
  • ‘The Anchor Job’
    Mr Vittorio Radice, Vice Chairman of Rinascente Group, Italy
12.20 :

Wrap Up & Closing

12.30 :

Snacks & Drinks

13.15 :

Optional Store Tour in Tokyo (by registration only)

18.30 :

Farewell Cocktail at The Grand Ginza of Ginza Six
Open to all delegates. A short ceremony will be held at 19:15.

21.00 :

Delegates on own discretion

Simultaneous translation into Japanese, Chinese and Korean will be provided during all sessions.